Divine Hardwood Flooring – Privacy Policy
Effective Date: June 2024
Introduction
At Divine Hardwood Flooring (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (AB PIPA), the British Columbia Personal Information Protection Act (BC PIPA) or any other applicable privacy legislation.
Please read this policy carefully to understand our policies and practices for collecting,
processing and storing your information. If you do not agree with our policies and practices or if you unwilling to provide your consent or you withdraw your consent, we unfortunately may be unable to provide you with certain products or our services if we do not have the necessary personal information.
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Identifying Purposes
We collect only the personal information that we need for the following purposes:
• To provide products and services to our customers;
• To process payments and manage billing information;
• To communicate with customers regarding their orders, inquiries and service updates;
• To improve our products, services and customer experience; and
• To comply with legal and regulatory requirements.
We will identify the purposes for which personal information is collected before or at the time of collection. We may not provide notification of the purpose for collecting personal information when a customer volunteers information for an obvious purpose (e.g. producing a credit card to pay for products or services).
2. Consent
We will obtain your consent before collection, using, or disclosing your personal information,
except where required by law. Consent can be provided in various forms, such as written, oral
or implied, depending on the sensitivity of the information.
3. Limiting Collection
The Information we collect from you may include:
• Information that you provide by filling out forms or documents that contain identifiable personal information such as your home address or phone number;
• Records and copies of your correspondence, including email addresses, if you contact us; and
• Details of transactions that you may carry out through us to fulfill your requested services. We will limit the collection of personal information to that which is necessary for the purposes identified.
4. Limiting Use, Disclosure, and Retention
We will use and disclose personal information only for the purposes for which it was collected, unless you have consented to other uses or disclosures or as required or permitted by law. We will retain personal information only as long as necessary to fulfill those purposes or as required by law.
We may disclose personal information that we collect or you provide as described in this privacy policy to contractors, subcontractors, service providers and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy. We do not sell, trade, or otherwise disclose your personal information without your consent or as required by law.
5. Safeguards
We will protect personal information by using security safeguards appropriate to the sensitivity of the information. These measures include physical, organizational, and technological security measures to prevent unauthorized access, use, or disclosure.
6. Openness
We will make readily available to individuals specific information about our policies and practices relating to the management of personal information. This information is available in this Privacy Policy and upon request.
You have the right to request access to the personal information that we hold about you. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
7. Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at the contact information below.
Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will post any changes on our website and indicate the effective date of the revised Privacy Policy. By continuing to use our services after such changes, you are deemed to have accepted the updated Privacy Policy.
9. Questions and concerns
You may address any questions or concerns with this Privacy Policy or PIPA by contacting the Manager. We will investigate all complaints and take appropriate action to resolve any issues.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
info@divinefloor.com
403-723-4100
Thank you for trusting Divine Hardwood Flooring with your personal information. We are committed to protecting your privacy and handling of your personal information responsibly.
